We understand there may be a time when you need to change or cancel your order.
Orders can be changed within 5 days (including weekends) from the date the order was placed.
Orders cancelled within 5 days (including weekends) from the date the order was placed will receive a full refund.
We are not able to accept returns due to our products being a perishable item.
If you are not completely satisfied with your purchase for good reason, please email us at firstname.lastname@example.org, immediately after receiving or tasting your product.
We will happily review your order and any reported issues and offer an appropriate resolution. Since we are not able to physically assess the product after pickup, we may ask that you provide photos.
Refunds will not be given after pickup has been made unless there is an extenuating circumstance specific to that order, in this unlikely event please email your concern to email@example.com, immediately after pick up.
In the event spoilage has occurred, as a result of the lamb not being refrigerated at < 5 degrees Celsius once delivered, you will not be refunded.
In the event an order is not picked up or is picked up late due to unforseen circumstances your order will be frozen to ensure meat is fresh and does not spoil, you will not be refunded, but will have to organise a later time to pick up your order.
We recommend consuming or freezing the fresh lamb within two days of the packed date. Failure to do so may result in spoilage, if spoilage occurs no compensation will be provided.
If there is an unforeseen issue with your order, we generally will not be able to offer another product until the next order run due to stock being processed to order, direct from their paddock in South Australia.
If for any reason we are not able to fulfill your order, we will notify you as soon as practical.
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